Hear & Found Co., Ltd. (the “Company”) would like to inform you who contact the Company that it is necessary to collect, compile and use your personal data for the Company’s service in accordance with this Privacy Policy. By contacting and disclosing your personal data to the Company for the purposes of communication, coordination, and/or provision of the Company's services to you, it deems that you agree and accept to be bound by and comply with this Privacy Policy.

The Company may obtain your personal data from various channels as follows:

The personal data that the Company is necessary to collect, compile, use and process under this Privacy Policy are as follows:

1. Your full name, including your related information or your representative information (in the case that you are contacting us in the name of a juristic person) which may include your identity information document.

2. Contact information such as billing address, telephone number, email address, or social media account information.

3. Other personal data that you may provide to the Company during the communications, such as information on matters of inquiry, interest information or any other personally identifiable information you provide to the Company directly through various communication channels.

4. In the case of communication via the website, this may include your technical information such as your IP Address and Cookies as well as information about your browsing behavior.

The Company is necessary to collect, compile and use the personal data for the following purposes:

1. For the management of communications with which you have communicated with the Company, such as answering questions, providing relevant information as requested and required, managing complaints, or responding to comments you make directly to the Company via various communication channels, including continuous coordination, service agreement execution, and/or performance of rights and obligations that the Company and you may agree on;

2. For the performance of legal obligations to which the Company may be subject to certain conditions. This may include, but is not limited to, performing duties associated with the preparation of accounting documents and taxes in connection with any services provided by the Company to you;

3. For the purpose of building and improving business relationships, including enhancing the service that the Company provides for your benefit, which the Company may collect and/or use your personal data for the purpose of control, assurance of service, management analysis, and resolution of business-related issues.

4. For the purpose of protecting and defending the Company's legal rights in the event that you and the Company have a dispute; and

5. Subject to explicit consent granted to the Company such as for marketing and newsletter communications, the Company may process the Personal Data for the purposes as defined in the consent.

In order to perform in accordance with the purposes described above, the Company is necessary for the Company to collect, compile and process your personal data according to the following periods:

1. For personal data processing for the purpose of providing services, an agreement execution, and/or the performance of rights and duties under the agreement, the Company is necessary to process your personal data as long as the company has a duty to provide services to you;

2. For personal data processing for the purpose of performing the duties according to applicable laws, the Company is necessary to process your personal data for a period of time specified by applicable laws;

3. For personal data processing for the purpose of building and improving business relationships and/or improving the service, the Company reserves the right to retain that personal data to the extent that the Company may have the business necessity. The Company warrants that the retention of the personal data will not unreasonably affect the rights of the data subject;

4. For personal data processing for the sake of protection and fighting for the legitimate rights of the Company, the Company has a necessity to keep such personal data according to the prescription defined by applicable laws; and

5. In case you give consent to the Company to process your personal data for specific purposes, the Company will process your personal data until you withdraw such consent.

Generally, your personal data will not be disclosed, except for the circumstance that the Company would need to disclose to the following person:

1. External service providers of the Company engaged for providing supporting services to the Company in providing services to you, including consultants of the Company. Such disclosure of the personal data to these third parties shall be done in accordance with the purposes and only on a need-to-know basis.

Payment Gateways. Hear & Found does not directly process payment information. Payment gateways are used to handle this information. These payment gateways have their own privacy policies regarding the information we must send them for your purchase-related transactions. We recommend that you read the privacy policies of these providers so that you understand how these companies will treat your personal information.

In addition, certain providers may be situated or have facilities in a different jurisdiction than either you or us. As a result, if you choose to proceed with a transaction using the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are situated.

2. Government, regulatory authorities or courts that the Company may be subject to an order, law or judgment to disclose the personal data.

To prevent any unauthorized and unlawful access, modification, amendment, or disclosure. The company agrees to review these measures on a regular basis to ensure that they are in accordance with the standards and applicable laws.

Hear & Found Co., Ltd (the “Company”) is necessary to use Cookies to operate several sections of this website in order to ensure the service provisions and to facilitate your use of the website. The Company warrants that it will only use Cookies as necessary, adhere to the most appropriate information security standards in accordance with applicable laws, and will not disclose such information to any third party, except when certain types of Cookies that may be operated by an external service provider. By accessing this website, it deems that you agree and accept that you will be bound by and comply with this Privacy Policy. The Company reserves the right to update or amend this Privacy Policy at any time it deems necessary and will notify you of such changes by announcing the amended Privacy Policy on the website.

The Company is required to use different types of Cookies for different purposes, which are classified into 4 types as follows:

1. Strictly Necessary Cookies, which are those that are required for the website to provide its services to the user;

2. Functionality Cookies, which are those that record choices the user has made or set on the website, e.g., a user account, language, font, and how to present personalized information to the user based on the selected setting;

3. Performance Cookies, which are those that assess the performance in any section of the website. This type of Cookies may be operated by the external service provider; and

4. Advertising Cookies, which are those used to offer relevant products or services that suit the user’s preferences. This type of Cookies may be operated by an external service provider.

For Cookies, other than the Strictly Necessary Cookies, with your consent, the Company will only use those Cookies for a limited purpose.

We use Google Analytics to track page views and traffic sources so that we can measure and improve our site's performance. See https://policies.google.com/privacy or reject these cookies.

We utilize Google's Invisible reCAPTCHA service during registration to prevent misuse and abuse of the service we provide to you and to correctly process your account request. By enrolling, Google receives non-identifiable and anonymized data about your browsing session, such as device and application data, for the sole purpose of executing the reCAPTCHA service. The handling of this data is governed by Google's Privacy Policy and Terms of Service. Please see https://www.google.com/intl/en/policies/ for additional details.

The Company respects your rights as the data subject under applicable laws. You can contact the company to exercise the following rights: (1) the right to withdraw consent; (2) the right to access; (3) the right to request a copy of the personal data; (4) the right to correct the personal data; (5) the right to object to any processing of the personal data; and (6) the right to request data portability if the company stores the personal data in a format that is readable by or commonly used by automated tools or equipment, including the right to transfer such personal data to other data controllers, (7) the right to request the deletion or de-identification of the personal data upon there is no necessity to process, (8) the right to request the suspension of the use of the personal data, and (9) the right to file a complaint.

If you have any questions about how we utilize your personal information, please contact our Data Protection Officer at [email protected]
Address: 229/5 Ladprao Soi 1, Ladprao Rd., Chompol, Jatujak, Bangkok 10900